Information We Collect
When you use juranthoviexa's financial data interpretation services, we collect various types of information to provide you with accurate analysis and personalized insights. This collection happens through different methods and serves specific purposes in delivering our services.
Account Information
Name, email address, phone number, and professional details you provide during registration and profile setup.
Financial Data
Market data, portfolio information, and financial documents you upload or connect through third-party integrations.
Usage Analytics
Platform interactions, feature usage patterns, and performance metrics to improve our interpretation algorithms.
Technical Data
IP address, browser type, device information, and system specifications for security and optimization purposes.
We collect this information through direct input, automated systems, and legitimate third-party sources. All collection practices comply with Australian Privacy Principles under the Privacy Act 1988 and relevant state legislation.
How We Use Your Data
Your information enables us to deliver sophisticated financial analysis and maintain a secure, personalized experience. We process your data based on legitimate business interests, contractual obligations, and with your explicit consent where required.
- Service Delivery: Processing financial data to generate interpretations, reports, and insights tailored to your investment profile and goals.
- Platform Improvement: Analyzing usage patterns to enhance our algorithms and develop new features that better serve our user community.
- Security Operations: Monitoring for suspicious activity, preventing fraud, and maintaining the integrity of our systems and your data.
- Customer Support: Resolving technical issues, answering questions, and providing guidance on platform functionality.
- Regulatory Compliance: Meeting obligations under Australian financial services regulations and international data protection standards.
- Communication: Sending important updates about your account, service changes, and educational content relevant to financial analysis.
We never use your personal financial information for marketing purposes or share it with advertisers. Our processing is limited to what's necessary for legitimate business operations and service improvement.
Data Sharing and Third Parties
juranthoviexa maintains strict controls over data sharing. We only share information when necessary for service delivery, legal compliance, or with your explicit consent. All third-party relationships are governed by comprehensive data processing agreements.
Service Providers: We work with carefully vetted technology partners for cloud hosting, data processing, and analytics services. These providers are contractually bound to protect your information and use it only for specified purposes.
Financial Data Sources: With your permission, we connect to legitimate financial institutions and data providers to access market information and account data. These connections use secure, industry-standard protocols.
Legal Requirements: We may disclose information when required by Australian law, court orders, or regulatory investigations. We'll notify you of such requests unless prohibited by law.
Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.
We never sell personal information to third parties or use it for purposes unrelated to our financial services. All data sharing arrangements undergo thorough privacy impact assessments before implementation.
Your Privacy Rights
Under Australian privacy law, you have significant control over your personal information. We've designed straightforward processes to help you exercise these rights effectively.
| Your Right | What This Means | How to Exercise |
|---|---|---|
| Access | Request copies of personal information we hold about you | Submit request through account settings or email us |
| Correction | Update or correct inaccurate information | Edit directly in your profile or contact support |
| Deletion | Request removal of your personal data | Use account deletion option or submit formal request |
| Portability | Receive your data in a machine-readable format | Request data export through account dashboard |
| Restriction | Limit how we process your information | Adjust privacy settings or contact our team |
| Complaint | Raise concerns about our privacy practices | Contact us directly or file with OAIC |
We respond to privacy requests within 30 days and provide clear explanations for any limitations or restrictions that may apply. If you're unsatisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner.
Security Measures
Protecting your financial information requires comprehensive security measures. We employ multiple layers of protection, from technical safeguards to operational procedures that meet industry standards.
Encryption
All data is encrypted in transit and at rest using AES-256 encryption standards.
Access Controls
Multi-factor authentication and role-based permissions limit data access.
Monitoring
Continuous system monitoring detects and responds to potential threats.
Secure Infrastructure
Data hosted in certified Australian data centers with physical security measures.
Staff Training
Regular security awareness training for all team members handling data.
Regular Audits
Independent security assessments and compliance audits conducted annually.
Despite these measures, no system is completely immune to security risks. We maintain incident response procedures and will notify affected users promptly if a breach occurs that poses a risk to their information.
Data Retention
We keep your information only as long as necessary for service delivery, legal compliance, and legitimate business purposes. Different types of data have different retention schedules based on their purpose and regulatory requirements.
Active Account Data
Profile information, financial data, and usage logs are retained while your account remains active and for 7 years after closure to meet Australian financial record-keeping requirements.
Marketing Communications
Email preferences and communication history are kept until you unsubscribe or request deletion, with automatic cleanup after 3 years of inactivity.
Technical Logs
System logs and security monitoring data are retained for 12 months for operational purposes and regulatory compliance, then securely deleted.
Legal Hold Data
Information subject to legal proceedings or regulatory investigations is preserved until the matter concludes and any appeal periods expire.
When retention periods expire, we securely delete or anonymize the data according to industry best practices. You can request early deletion of certain information, subject to legal and contractual obligations.
Privacy Questions and Concerns
For privacy-related inquiries, data requests, or concerns about how we handle your information, please contact our privacy team:
Email: privacy@juranthoviexa.com
Phone: +61 8 9490 7202
Mail: Privacy Officer, Level 6/111 Macquarie Street, Hobart TAS 7000, Australia
We aim to respond to all privacy inquiries within 5 business days and resolve concerns within 30 days.